Privacy Policy

Last updated: August 21, 2025

1. Introduction

Offscunple Pty Ltd (ABN: 12 345 678 901) ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website offscunple.com or engage with our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Australian Consumer Law.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Course enrollment and payment information
• Educational background and professional details
• Communication preferences
• Feedback and survey responses
• Records of communications with us

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral source
• Cookie data (as described in our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and administering our public speaking courses and services
• Processing enrollments and payments
• Communicating with you about courses, events, and updates
• Improving our services and website functionality
• Marketing and promotional activities (with your consent)
• Complying with legal obligations
• Responding to inquiries and providing customer support

4. Legal Basis for Processing

We process your personal information based on:

• Contract: To fulfill our contractual obligations when you enroll in our courses
• Consent: For marketing communications and non-essential cookies
• Legitimate interests: To improve our services and ensure website security
• Legal obligations: To comply with Australian laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimization

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government agency requests
• Protection of our rights and property
• Emergency situations involving personal safety

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Security measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Limited access to personal information
• Staff training on data protection

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Course enrollment records: 7 years after course completion
• Payment records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months maximum

8. Your Rights

Under Australian privacy law, you have the right to:

8.1 Access

Request access to the personal information we hold about you

8.2 Correction

Request correction of inaccurate or incomplete personal information

8.3 Complaint

Lodge a complaint about our handling of your personal information

8.4 Marketing Opt-out

Unsubscribe from marketing communications at any time

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Updating the "Last updated" date at the top of this policy

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

14. Complaints Process

If you believe we have breached your privacy rights, you may lodge a complaint with us. We will:

1. Acknowledge your complaint within 7 days
2. Investigate the matter thoroughly
3. Respond to your complaint within 30 days
4. Take appropriate action to resolve the issue

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au